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Eliminall Spot on Cat 50mg

Eliminall
Eliminall

 £8.64 inc vat

Eliminall Spot-On is a fipronil based product that gives long lasting protection against fleas and ticks and controls biting lice. Each Pipette can give up to 4 weeks protection against fleas and 4 weeks protection against ticks, and is applied directly to the skin on the base of the neck. It is safe to use in kittens over 8 weeks old as long as they are heavier than 1kg (2.2lb).

How to apply Eliminall:

Remove the pipette from the triplex bag. Hold the pipette in an upright position, twist and pull the cap off. Turn the cap around and place the other end of the cap back on the pipette. Push and twist the cap to break the seal, then remove the cap from the pipette. Spread the hairs of the animal between the shoulder blades to make the skin visible. Place the tip of the pipette on the skin and squeeze gently to empty its contents onto the skin, preferably at two spots, one at the base of the skull and a second 2-3 cms further back.

It is important to make sure that Eliminall is applied to an area where the animal cannot lick it off, and to make sure that animals do not lick each other following treatment. The hair should be parted and Eliminall applied to the skin. Temporary changes to the coat (clumped/greasy hair and/or deposits on the hair) may be noted at the application site which normally disappears within 24 hours.

How often to apply Eliminall:

Every 4 weeks.

Product Legal Classification: NFA-VPS

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Delivery Information

As pet owners ourselves, our first concern is always your pet's health and wellbeing, so please don’t leave your order until the last minute, especially if you are running low on important medication or when bad weather is forecast, which could affect deliveries from us. We always recommend you place your order as soon as you can to ensure there is sufficient time for your order to be processed, packed, dispatched – typically 24 hours - plus the delivery time for the shipping method selected.

Prescription Items:

If you are ordering prescription only medication, then please refer to the "Prescription Information" page, a hard copy of your prescription is required prior to the despatch of any items and as such this will effect the delivery timescales.

Processing, Packing & Dispatch:

Please generally allow 24 working hours (Monday – Friday) to process, pack and dispatch your order from our warehouse. Orders are dispatched Monday to Friday (excluding bank holidays). Orders that are placed on a Friday and weekends will be dispatched the following week.

Shipping Methods & Time-scales - UK:

We offer a number of shipping methods and time-scales, including Courier Delivery for urgent items.  Please note that these time-scales are approximate guidelines only, and do not include the 24 working hours required for processing, packing and dispatching orders from our warehouse.

•    Royal Mail Second Class – approx. 3 - 5 working days.

•    Royal Mail First Class – approx. 1 - 3 working days.

•    Courier Delivery – approx. 1 - 2 working days. Orders for Refrigerated Items placed on a Thursday will be dispatched on the following Monday  - as items dispatched on a Friday would not be delivered until the following Monday, and their temperature cannot be regulated for this length of time.

•    Overseas – European country orders including those for Turkey and Switzerland  are usually 7-10 working days. (Please note that we do not currently ship outside of Europe).

Shipping Locations & Prices:

The location you select as your delivery address and the weight and value of the items ordered determines what options and prices you will be offered when checking out.

UK DELIVERY

Postage prices start at £2.95+VAT for second class delivery for packages weighing up to 1kg. All available options including first and second class, recorded and courier delivery will be provided at checkout for you to select from.

EUROPEAN UNION

Please note that we can only accept orders where the total basket weight is less than 2kg. Shipping prices start at £9.45+VAT for packages weighing up to 1kg.

Please note that due to the nature of the products that we sell, there are some countries and territories which we cannot ship to. We can ship only to destinations within Europe.

Please note that at times the postal carriers may change.  Also large, bulky items (which may be physically large but light in weight) may also attract specific postal charges.

If your order has been sent by Courier and the maximum number of delivery attempts have been made, the parcel will be returned to us and a further £7.45+VAT re-shipping fee will need to be taken before it is sent out for delivery again.

In all circumstances prescription medicines cannot be replaced after shipment without the receipt of a further prescription.

Shipping of refrigerated products - please note that all products that require refrigeration must be sent via Courier Delivery to ensure that they arrive in optimum condition and cannot be sent internationally. All refrigerated items are sent with cold packs to ensure maintenance of temperature for the 24 hour delivery period. In addition to the cost of the courier there is also a cost for the "cool box" in which the product will be packed. It is the customer’s responsibility to ensure that someone is available to sign for the package and that the contents are placed in a fridge immediately after receiving the parcel. We cannot take any responsibility for the contents of the package after the allotted 24 hour delivery period (e.g. if no one is available to sign for the parcel at delivery and the item is sent to the local delivery depot) we are not liable for the cost of a replacement order. If a method of dispatch OTHER that the Courier option is selected as the delivery method for refrigerated items, we cannot be held responsible for their condition on arrival.

What to do if your item does not arrive within the expected time-scale:

The vast majority of our orders will arrive within the time-scales listed above after they have been dispatched from our warehouse. However if your order has not been delivered within the expected time-frame after dispatch, we ask that you please first check with your local post office and follow the guidelines below:

Less than 4 - 5 working days after your order was processed:

Please be patient and keep waiting for your order to arrive as it is most likely still in transit and may have been held up by an incomplete address, missing postcode or circumstances out of our control such as adverse weather conditions or strike action.

5 - 10 working days after your order was processed:

Your mail is now officially delayed and our advice is to check with neighbours that could have taken the parcel in on your behalf. If your item requires a signature and no-one is available to sign for it, the postman or courier will take your item back to your local delivery office/depot. The postman or the courier driver should leave you a card to inform you of this.

15 working days after your order was processed:

Once 15 working days have passed since dispatch, Royal Mail class your item as lost and we are then able to consider sending out a replacement or giving you a refund. Please send us an email complete with your order reference number and confirming that you have never received the item.  We will then take up this issue with the Royal Mail for compensation and your letter will be used as evidence. We cannot consider issuing a refund or replacement items that the Royal Mail has lost until at least 15 working days have passed.

Please ensure your delivery address is correct when placing an order. If a signature is required, you must choose a delivery address where someone is guaranteed to be in to sign for your order, such as your work address. We cannot take responsibility for undelivered items caused by incorrect address details or no-one being available to sign for the delivery.

Returns Policy:

Medicines:
We are not able to allow any returns of veterinary medicinal products because:

a. We believe it is wrong and dangerous to send out stock which has been returned by another pet owner. These items could have been stored incorrectly or worse tampered with.

b. As a licensed supplier of veterinary medications we are not allowed to under the law. The Royal College of Veterinary Surgeons and Veterinary Medicines Directorate govern this.

c. As a business we do all that we can to bring low cost vet products to our customers - we cannot afford to give refunds where we have, by law, to dispose of the products. We therefore ask our customers to ensure they only order the medication they require, as their pets’ medication needs may change.

Pet Food, edible treats etc.:
We are not able to allow any returns of pet food or edible treat products because they are perishable items and as such there are health & safety and/or hygiene/adulteration issues that have to be considered. The only exception to this policy is if the pet food or edible treats were damaged/faulty on delivery or incorrectly delivered by us to you.

Other products:
As detailed in the Consumer Protection Distance Selling Regulations 2000, you are entitled to 7 working days to cancel an order from receipt of the order.

Returns procedure for non-medication:
You are allowed 7 working days to cancel the order from receipt of the product.

1. Please send us an email to contact@bestpetmeds.co.uk to cancel the order.

2. Return items using the address on the invoice received with the delivery. Please ensure you provide us with your name and contact details. In order to receive a refund the items must be unopened and unused, in original packaging and returned to us within 7 working days of date of receipt.

3. We will contact you with details of your refund, once we receive and process the returned item. We will not compensate you for return postage unless the order is being returned due to our error.

4. If the liability for return lies with you, a £7.50 re-stocking fee and original postage and packaging costs will be deducted from your refund amount. Postage and packaging of any returned item is also your responsibility.Please allow 30 days for the money to reach your account. If your refund has not arrived after this time please contact our customer service team who will be happy to help.

5. Genuinely faulty goods will be credited by refunding the amount paid for the item in full and return P&P. This does not affect your statutory rights.

6. When returning an item the parcel is your responsibility until it reaches us. We recommend that you send it by recorded post and insure it.

We believe that all our items are of the highest quality and we endeavour to provide you with the best possible service. If you are not satisfied with our goods for any reason, you should notify Best Pet Meds by telephone or email within 7 working days of receiving the goods. Our customer service team will then be able to assist you.

Returns Q&As:

Why can’t I return my medicines to you?
We are not able to allow return of veterinary medicinal products because:

a. We believe it is wrong and dangerous to send out stock which has been returned by another pet owner. These items could have been stored incorrectly or worse tampered with.

b. As a licensed supplier of veterinary medications we are not allowed to. The Royal College of Veterinary Surgeons and Veterinary Medicines Directorate govern this.

c. As a business we do all that we can to bring low cost vet products to our customers - we cannot afford to give refunds where we have to dispose of the products. We therefore ask our customers to ensure they only order the medication they require, as their pets’ medication needs may change.

What items can I return under your policy?
• We can accept pet accessories e.g. collars, leads, toys, bowls etc. They must be returned within 7 working days as detailed in the information above, the products must be in original packaging, unopened, sealed and unused.

What items can I not return?
• All prescription medicines, flea treatments, worming tablets, pheromone products e.g. Adaptil, Feliway, Pet Remedy and certain non-prescription supplements e.g. joint supplements, pet food/edible treats and any product that is not in its original packaging or has been opened i.e. unsealed or has been used unless it has been found to be faulty.

I have read on my bag of pet food that the manufacturer offers a money back guarantee if my pet won’t eat it, can I return this to you?
• Some manufacturers do offer money back guarantees of this nature. Where they do, information on how to claim will be written on the bag. You need to follow the manufacturers' instructions (usually this entails phoning them directly) and find out what they require.

My pet’s medication needs have changed, can I return the unused medication to you for a refund?
• Unfortunately we cannot accept returns of medicines for the reasons that we have already stated above. We strongly advise customers to purchase only the quantity of medicines that are required at any one time for their pets immediate needs. We can keep a prescription on file with the remaining medication for you to order as it is needed.

My pet seems to have had a serious reaction to medication what should I do?
• Firstly you should contact your own vet for advice as they may need to provide your pet with emergency treatment. Then at your earliest convenience please contact our customer service team who will take all the details to be reported back to the manufacturer and the Veterinary Medicines Directorate as a Suspect Adverse Reaction.  We may request that you return the medication so it can be returned to the manufacturer for testing. We will refund the cost of the medication or replace it depending on your needs.

If you have any queries about our Returns Policy please email us contact@bestpetmeds.co.uk or call our Customer Service Team on +44 (0)1977 689902 .

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